Privacy Policy

At Manukau After Hours Veterinary Clinic (MAHVC), we understand the critical importance of safeguarding your privacy. We strictly adhere to the Privacy Act 2020 and all other applicable laws regarding the protection of personal information. This Privacy Policy outlines how we handle information across our website, social media, and related services (hereafter referred to as our "services"). Our staff are trained and required to follow these guidelines when collecting, using, storing, or sharing your personal information.

General Data Protection

When using our website or services, you may be required to provide certain personal information. MAHVC is committed to handling this data responsibly, maintaining transparency about how it is used, and ensuring it is protected. We comply fully with the Privacy Act 2020 and any other relevant data privacy legislation to ensure the confidentiality and security of the personal information you provide.

Types of Personal Information Collected

Personal information refers to any details that identify an individual. The personal information you share with us is voluntarily submitted, but if you choose not to provide certain information, we may be unable to offer our services. We may collect the following personal information:

Name
Contact details (such as email address and physical address)
Location
Interactions with MAHVC

How We Collect Personal Information

Personal information is collected through the following means:

Direct information: When you interact with our website, fill out forms, or communicate with MAHVC staff, we collect the necessary details directly from you. In some cases, we may also collect information through third parties like referring vets, but only with your consent or under certain exceptions outlined in this policy.
Automatically collected information: We gather certain details automatically during your visit to our website. This includes your IP address, device type, and the pages you visit. Cookies and similar tracking technologies help us better understand website usage and enhance your experience.

For those who visit our clinic, we record contact details and clinical information about your pet in our patient database. This data helps us communicate with you regarding your pet’s care and treatment.

Use of Personal Information

We use the personal information you provide for the following purposes:

To operate our website and deliver the services you request
To manage our ongoing relationship with you
To communicate with you, whether for operational updates, marketing based on your preferences, or requesting feedback
To support you in resolving any issues related to our services
With your consent, we may share your pet's medical records with referring vets or insurance providers

Phone Recordings

Occasionally, MAHVC records phone conversations for training purposes and to ensure accurate records of advice given. These recordings are securely stored for at least one year and are only accessed when necessary. Offensive or abusive calls may be terminated at our discretion.

Information Storage and Retention

Your personal information may be stored electronically or physically by us or by third-party services within New Zealand. We take reasonable steps to protect this data from unauthorized access or disclosure. We retain your personal information as long as necessary to provide services and fulfill legal obligations, after which the information will be securely destroyed.

Disclosing Personal Information

We will not share your personal information without your consent, except in situations where disclosure is required by law or for specific reasons outlined in the Privacy Act 2020. In rare cases, we may disclose information to prevent harm or in legal proceedings, among other exceptions.

Handling Privacy Breaches

In the event of a privacy breach that could result in serious harm, we are required to notify affected individuals. Examples include situations where there is a risk of physical harm, fraud, or emotional distress. When determining the severity of a breach, we will consider the sensitivity of the information, actions taken to mitigate the risk, and the potential impact on individuals.

If you have any questions regarding how your personal information is handled, feel free to contact us at feedback@nightet.co.nz or visit us at 15 Jack Conway Ave, Manukau 2104.

Last updated: September 2024